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Standard Operating Procedure (SOP) for San Andreas Dispatch:

Purpose

To outline the procedures for dispatching units and managing calls for service in the San Andreas FiveM community.

Scope

This SOP applies to all dispatch personnel and emergency responders within the San Andreas FiveM server.

 

1. Dispatch Responsibilities

1.1 Primary Role

  • Receive, prioritize, and dispatch calls for service to law enforcement, EMS, and fire services.

1.2 Communication

  • Maintain clear and concise communication with all units.

  • Utilize in-game voice and text channels appropriately.

1.3 Record Keeping

  • Document all calls and responses in the dispatch log.

  • Ensure all incidents are updated with relevant information.

 

2. Call Types

2.1 Emergency Calls

  • Define emergencies (e.g., shootings, accidents, fires).

  • Prioritize these calls immediately.

2.2 Non-Emergency Calls

  • Handle non-urgent calls (e.g., traffic complaints, minor disturbances).

  • Schedule these appropriately based on unit availability.

 

3. Dispatch Protocols

3.1 Receiving Calls

  • Use the designated command to log incoming calls.

  • Ask for necessary details (location, nature of the incident, involved parties).

3.2 Prioritizing Calls

  • Assign a priority level (1-5) based on severity and urgency.

  • Inform responding units of priority level and nature of the call.

3.3 Dispatching Units

  • Utilize a dispatch command to assign available units.

  • Confirm unit acknowledgment of the call.

3.4 Updating Units

  • Provide ongoing updates to responding units regarding additional information.

  • Monitor unit status and availability.

 

4. Communication Standards

4.1 Radio Protocol

  • Use the standard radio etiquette (e.g., "Unit 1, respond to [location] for [incident type].").

  • Use clear language and avoid jargon to prevent misunderstandings.

4.2 Professionalism

  • Maintain a calm and professional demeanor at all times.

  • Avoid personal discussions or off-topic chatter on the dispatch channel.

 

5. Incident Logging

5.1 Log Details

  • Record all relevant details for each call, including:

  • Time of call

  • Nature of the incident

  • Units dispatched

  • Outcome of the incident

5.2 Review and Update

  • Regularly review logs for accuracy.

  • Update logs with any new information as incidents unfold.

 

6. Emergency Protocols

6.1 Handling Major Incidents

  • Follow established protocols for high-priority incidents (e.g., active shooter, large-scale accidents).

  • Ensure multiple units are dispatched and coordinate with all responders.

6.2 Evacuations and Lockdowns

  • Relay information promptly if an evacuation or lockdown is necessary.

  • Inform all units of the situation and coordinate accordingly.

 

7. Training and Evaluation

7.1 Training

  • All dispatch personnel must undergo training sessions.

  • Familiarize with FiveM dispatch tools and server-specific commands.

7.2 Evaluation

  • Regularly assess dispatch performance and provide constructive feedback.

  • Conduct periodic refresher courses to ensure up-to-date knowledge.

 

8. CAD (Computer Aided Dispatch)

8.1 Civilian

  • After you have the cad downloaded or are in game make sure that you go to the civilian tab and fill out the information. This should be done with every character you have.

 

8.1 Dispatching tab

 

  • Click on the Dispatch tab

  • You will see on the left active units, unit groups, 911 Calls to the right you will see new dispatch area and active calls and call history

  • The active units are units that are 10-8 in the cad

  • Unit groups are units that are assigned in to groups

  • 911 calls are for any in game /911 call and fire calls

  • New dispatch area is an area for you to make calls as they come in either by phone or by a first responder

  • Active calls are for all active calls until they are closed

  • Call history is for any past calls

8.2 New Dispatches

 

  • All new dispatches must have the following

  • Call origin

  • Call status

  • Priority of the call

  • Address

  • Postal

  • Call title (what the call is)

  • Code (what code do the units need to respond)

  • Who is the primary unit

  • And call description

  • Under notes anyone responding, on scene, or needs any request must be put in here this should be done as the example below shows but does not have to be the same as long as it shows the same information

1500 1A--109 Called on scene

1600 1A-109 request for ems

9. Compliance and Review

9.1 Compliance

  • All dispatchers must adhere to this SOP.

  • Non-compliance may result in disciplinary action.

9.2 Review

  • This SOP will be reviewed annually or as needed based on server changes.

 

Conclusion

This SOP is designed to ensure efficient and effective dispatching operations within the San Andreas FiveM server. Adherence to these procedures will enhance communication, response times, and overall service delivery.

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